Privacy Policy

This Privacy policy is set by AluPlus Hardware Enterprise in accordance with the Malaysia Personal Data Protection Act 2010 (“PDPA”) By visiting or using the (www.aluplus.com) or using any subdomain, domain name, linked pages, features, content, mobile applications, or other services we provide in connection with these elements (collectively referred to as the “Website”), you agree to abide by the practices and policies outlined in this Privacy Policy. Furthermore, you acknowledge and consent to our collection, use, and sharing of your information as detailed in this policy.

We will be processing your personal data for the following purposes:

• Fulfilling obligations related to the provision of requested goods and/or services.
• Confirming your identity.
• Addressing and managing queries, requests, applications, complaints, and feedback.
• Administering the customer relationship.
• Handling payment or credit transactions.
• Sending marketing communications regarding goods or services, including notifications about marketing events, initiatives, promotions, lucky draws, membership, rewards schemes, and other promotional activities.
• Adhering to applicable laws, regulations, codes of practice, guidelines, or court orders, and assisting in law enforcement and investigations conducted by governmental and/or regulatory authorities.
• Utilizing the information for any other purposes you have consented to.
• Sharing information with unaffiliated third parties, including third-party service providers and agents, as well as relevant governmental and/or regulatory authorities, both domestically and internationally, for the a fore mentioned purposes.
• Undertaking any other incidental business activities related to or associated with the above purposes.

Website. When you register for an account or use the services provided through our website such as (www.aluplus.com)we will be processing your personal data such as your name, email address, identity card number, contact detail, billing information and some demographic information such as gender and date of birth. It is mandatory for you to provide us with your name, identity card number, contact information and email address to register for an account and also to use our services.

We will process your personal data for the following purposes to register an account with us.

• to contact and know our customer
• to process your orders and order fulfillment.
• to provide a more personalized experience on our website

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

When you visit our website, we automatically log your internet protocol (IP) address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We do not store this information and uses it for the sole purpose of sending this one-time email.

From time to time we may send out messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News newsletters, they will contain promotional materials from our site.

Other Purposes. Other than the purposes stated above, we will generally process your personal data:

• for fulfilment purposes
• for research, statistical, data matching and product development; and
• to communicate with you for all the above purposes

Marketing. Unless you opt-out, we will process your personal data for present and future marketing purposes. If you have opted to be contacted for these purposes, we may contact you by way of telephone, electronic communications or by post.